Job Recruitment at MTN Nigeria

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position of:

 

Job Title: Manager, Financial Planning – Management Reporting

Location: Golden Plaza, Lagos
Employment Status: Permanent
Departmet: Financial Planning
Unit: Not Specified

Core Purpose of The Job

  • Prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.

Job Summary

  • To prepare, analyze, review and report MTNN financial and operational performance to Management and Stakeholders.
  • Ensure less than 5% customer churn on managed accounts.
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Work with product, UAT and support teams to validate new products, new systems and upgrades.

Job Description

  • Generate relevant reports as required by the business.
  • Ensure QA and prompt invoice delivery.
  • Ensure resolution of ALL service provisioning and sales support PPPs items.
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
  • Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition:

  • Normal MTNN working conditions.

Minimum Qualification

  • BA, B.Ed, B.Sc or Other

Experience & Training:

  • 6 – 13 years’ experience which includes:
    • Ensure QA and prompt invoice delivery.
    • Ensure resolution of ALL service provisioning and sales support PPPs items.
    • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management.
    • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.)
    • Provide technical, procedural and policy guidance to customer support partner and other operational staff and supervise Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
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How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Senior Manager, Tax

Location: Golden Plaza, Lagos
Employment Status: Permanent
Departmet: Financial Reporting / Tax, Insurance
Unit: Not Specified

Core Purpose of the Job

  • To coordinate and report on all tax accounting, compliance, planning, advisory and risk management functions in MTN Nigeria.
  • This will entail internal and external stakeholder engagements with a view to achieving the MTNN’s corporate objective of being a responsible corporate entity and maximizing shareholders’ returns.

Job Summary

  • Proactively manage and engage relevant tax authorities.
  • Gather new tax legislation/rules and assess impact of proposed and actual changes in tax law on the company.
  • Identify and manage tax risks across MTN Nigeria and provide guidance to the Board and MTN Group on potential up or downside. (Tax risk facilitator per Group nomenclature)
  • Define and implement MTNN’s tax strategy.
  • Represent MTNN before various tax bodies for audits, advocacy, escalations, etc. and ensure timely resolution of issues.
  • Liaising with the MTN Group Tax for all tax planning and efficiencies that can be brought to the MTN Nigeria business.
  • Ensure compliance with new and old tax laws and accounting standards as they relate to all tax areas.
  • Provide advisory services and liaise with relevant divisions on tax compliance and accounting matters.
  • Negotiate tax agreements within acceptable company guidelines.
  • Resolving tax queries with relevant authorities.

Job Condition:

  • Normal MTNN working conditions.

Minimum Qualification

  • B.A, B.Ed, B.Sc or Other.

Experience & Training:

  • 9 – 17 years’ work experience in tax administration including;
  • Manager track record of 3 years or more; with at least 3 years in a public limited liability entity
  • Worked across diverse cultures and geographies advantageous
  • Experience in tax.
  • Telecoms industry experience will be an advantage.
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How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Account Partner – Strategic

Location: Lagos
Department: Enterprise Solutions

Core Purpose of the Job

  • To provide professional account management inputs to the creation and maintenance of Enterprise Business sales strategy and plan that will deliver shareholder value.
  • To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans which meet operational targets for revenues, profitability, and customer satisfaction.

Job Summary

  • Increase MTN market share by achieving set target through effective account management, acquisition of new accounts as well as development and maintenance of current accounts.
  • Seek new clients and create more business opportunities daily, from existing clients to Increase company revenue.
  • Carry full responsibility for the fulfillment of the sales process – from lead generation to bill delivery.
  • Prepare and present all sales and contractual documentation to the customer compliant to the MTN standards.
  • Perform continuous analysis of the relevant industry, to identify new prospects or opportunities for the corporate sales department.
  • Maintain excellent partnership-relationships with customers, up to C-level, based on trust and an in-depth understanding of the customers’ business.
  • Build an in-depth knowledge of the customer’s operating environment, business drivers, ambitions, issues, problems, and stumbling blocks to be able to develop and implement solutions to meet their strategic corporate needs.
  • Assist customers in understanding the value proposition and differentiations of the MTN data products and services.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
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Job Condition:

  • Normal MTNN working conditions.

Experience & Training

  • 3 – 7 years’ experience in consultative selling within a telecommunications company
  • Experience of selling into enterprise or corporate accounts such as banks or FMCG.
  • Knowledge of large account Management
  • Exposure to strategic planning

Minimum Qualification

  • BA, B.Ed, B.Sc or Other

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Customer Support Partner

Location: Lagos
Department: Enterprise Business Unit

Core purpose of the Job

  • Ensure top quality customer support in all areas of key account management.

Job Summary

  • Ensure less than 5% customer churn on managed accounts.
  • Constant analysis of Managed customer database for Revenue and Debt management.
  • Ensure 98% collection of all invoices as at when due.
  • Generate relevant reports as required by the business.
  • Ensure quality assurance and prompt invoice delivery.
  • Ensure end-to-end account management for Enterprise customers.
  • Pro-active analysis of all support systems (charging, billing, etc.), as well as enterprise products with a view to identifying customers pain points and resolving issues before escalation.
  • Liaise with support teams (within and outside enterprise solutions) in order to resolve any customer identified issue.
  • Perform Service fulfilments for Enterprise customers (i.e. SIM Swaps, Migrations, etc.).
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s Vital Behaviors and values.

Job Condition:

  • Normal MTNN working conditions.

Experience & Training

  • 3 – 7 years working experience in an area of specialisation.
  • Experience working in a medium organization.
  • Experience in the telecommunications industry in a similar role.
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word.

Minimum Qualification

  • BA, BEng, BTech, BSc or Other.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

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