Recruitment at Plan International

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Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected. Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children.

We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. We have been building powerful partnerships for children for over 80 years, and are now active in more than 70 countries.

We are recruiting to fill the positions of:

Job Title: Proposal Development Advisor

Location: Abuja
Type of Role: 13 month Fixed term contract. Single assignment
Reports to: Resource Mobilisation Manager

The Opportunity

  • As the Proposal Development Advisor, you will lead the Proposal Development process for Plan International Nigeria’s country programme objectives.
  • You will put together Grant bid materials (proposals, presentations and concept notes) and also manage the proposal development process of the Country Programme in close coordination with the Programmes Teams.
  • In this role you will design and lead on proposal development workshops, design and validate consortia/bid team inputs, provide high quality proposal designs and review, and support the capacity building and training of programme teams and local partners on proposal development.
  • You will also maintain relationships with donors in country by sharing briefs and reports. This includes maintaining networks and actively engaging in knowledge sharing and information dissemination about Plan International Nigeria.

The Individual

  • We are looking to recruit a strategic thinker who has experience in the International NGO sector with at least 3-5 years’ experience in a similar role.
  • You will have a degree in Development studies, Business studies or Social Science and you will have excellent knowledge of donor funded development and humanitarian programme design.
  • Your management, coordination, teamwork and planning skills will be strong and you must have the ability to design, conceptualise and interpret project Log frames.
  • To be successful in this role you will have excellent verbal and written communication skills in English and you will have sounds judgement and decision-making skills in complex situations.
  • You will have the ability to work to short deadlines and you will work effectively with diverse international teams.
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Remuneration
Competitive salary and package available

Application Closing Date
6th December, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • Written assessment if shortlisted: 11th December
  • Final round interview: 16th December

Job Title: Complaints & Feedback Officer

Location: Borno

Role Purpose

  • To be responsible for working with programme staffs and beneficiaries to develop structure and methods for managing the complaints and feedback in the field as well as maintaining the integrity of information received. This role will also involve management of CRM database by ensuring proper documentation and aggregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.

Dimension of Role

  • Communicates widely within Plan International Nigeria across Plan International and with implementing partners.
  • The post holder with support from the M&E coordinator will ensure the collection of quality complain and feedback across the response.
  • The post holder will interface and support programme team members, support programme coordination and policy engagement. The role requires strong facilitation and organisational skills along with the ability to analyse and communicate complex CRM system.

Key Roles/Responsibilities
Project Management:

  • Provide guidance and technical support to the implementing project team, in all phases of the project cycle.
  • Develop two months activity implementation plan with the project team.
  • Lead/organize regular monitor visits and if required project action plans revisions and modifications.
  • Ensure compliance with donor rules and regulations.
  • Working with M&E Coordinator, ensure adequate data capturing of project beneficiaries.

Information and Coordination:

  • Liaise and provide project updates and reports on a frequent basis and whenever required and agreed as per FAD to the line manager.
  • Organize and attend regular meetings with donor and other key stakeholders.
  • Represent Plan International Nigeria in coordination meetings (CPSS, GBVSS, etc.).

Technical Expertise, Skills and Knowledge

  • Bachelor’s degree in Management, Social Research, and Development Studies or a related field or comparable addition to experience.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  • Minimum of 2 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
  • Previous experience of working with NGOs.
  • Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
  • Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
  • Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
  • Ethical, focused on treating complainants/ community fairly and culturally sensitive.
  • Innovative and solutions-oriented.
  • Building collaborative relationships with beneficiaries and the community.
  • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
  • Sound analytical, conceptual and strategic thinking skills.
  • Excellent communication skills and experience in report writing.
  • Proficiency in English, Hausa and Kanuri languages both spoken and written.
  • Understanding of monitoring processes, learning, adaptation and evaluation
  • Qualified female candidates are strongly encouraged to apply.
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Application Closing Date
30th November, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Plan International Nigeria is an equal opportunity employer and does not discriminate on the basis of race, religion, gender or disabilities. Plan International Nigeria is fully committed to child protection to prevent children from all forms of abuse. Women are strongly encouraged to apply

 

Job Title: Complaints & Feedback Assistant

Location: Yobe, Nigeria

Role Purpose

  • To assist the Complaint Feedback Officer in working with programme staffs and beneficiaries to develop structure and methods for managing the complaints and feedback in the field as well as maintaining the integrity of information received.
  • This role will also involve management of CRM database by ensuring proper documentation and aggregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.

Dimension of Role

  • Communicates widely within Plan International Nigeria across Plan International and with implementing partners.
  • The post holder with support from the CFO will ensure the collection of quality complain and feedback across the response.
  • The post holder will interface and support programme team members, support programme coordination and policy engagement.
  • The role requires strong facilitation and organisational skills along with the ability to analyse and communicate complex CRM system.

Key Roles / Responsibilities
Project Management:

  • Assist in programme updates for the response management and internal information sharing
    Assist CFO officer with data collection processes if needed
    Conduct field monitoring visits (including the use of the Quality benchmark/monitoring checklist) and facilitating focus group discussions
  • Assist with implementation of programme evaluations (data collection)
    Support MERL in conducting assessments as needed
  • Assist in handling, documenting, confidentiality and security of all informational resource related to feedback and complaints from beneficiaries
  • Support Complaints and Feedback Mechanism, including communicating responses to complainants; liaise with programmes and operations to ensure prompt follow-up on feedback and complaints received
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Information and Coordination:

  • Support on-going monitoring and evaluation (M&E) of projects in reporting routine monitoring data against performance monitoring plans and frameworks
  • Work with field teams to collect information on potential case studies and success stories
  • Other duties as directed.

 

Technical Expertise, Skills and Knowledge

  • BSc / HND / ND in Management, Social Research, and Development Studies or a related field or comparable addition to experience.
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  • Minimum of 1 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
  • Previous experience of working with NGOs.
    Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
  • Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
  • Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
  • Ethical, focused on treating complainants/ community fairly and culturally sensitive.
    Innovative and solutions-oriented.
  • Building collaborative relationships with beneficiaries and the community.
  • Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
    Sound analytical, conceptual and strategic thinking skills.
  • Excellent communication skills and experience in report writing.
  • Proficiency in English, Hausa and Kanuri languages both spoken and written.
  • Understanding of monitoring processes, learning, adaptation and evaluation
  • Qualified female candidates are strongly encouraged to apply.

Application Closing Date
30th November, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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